Frequently Asked Questions
Is there anything I
need to do before booking?
Please measure the garden or find out details regarding your venue, to ensure that the castle will
fit. Please bear in mind that castles require a couple of feet extra either
way to ensure they fit correctly and do not knock into fences/walls etc.
What areas do you
We deliver inflatables all over Norfolk and Suffolk,
however, depending on how far you are from our location in Thorpe, St Andrew,
Norwich there may be a delivery charge. To find out an exact delivery charge to
your area please contact us.
Do you need us to do
anything before you deliver the castle?
Please check access to the garden is clear to ensure a swift
set up and that the area the bouncy castle will be in is clear of structures
such as swings and any other items. Please also ensure there is no animal foul
in the area.
How many people can
go on a castle at one time?
The appropriate number of people varies from castle to
castle, but as a general rule of thumb 15 x 12 castles/17 x 15 slides combos/15 x 11
castles and 12 x 12 castles are suitable for 6-8 children at any one time. Adult
castles are of course larger, however, so are the users, so these are also suitable for
about 6-8 adults or 8-10 children.
Do you provide rain
All of our castles apart from Castle Domain have shower
covers. You will also be provided with a rain sheet, so if it does rain and you decide
to switch it off, you then use the cover, so when it goes back up it is ready for
What times do you
drop off the castles?
We aim to meet your requirements, so please give us a call
to discuss your individual needs.
Do you offer
Yes we do, overnight hire is an additional £20.00 and the
castle will be picked up the following morning. When paying the overnight fee you will have the castle until at least 07:00 the following morning and the only reason we would pickup that early is if the castle is out again that day.
Can we book last
Yes, we welcome last minute bookings, however please be aware
that many of our castles are booked 4-6 weeks in advance, so to ensure you get
your first choice please call as early as possible.
Have you got any
Yes, we do. Please view our special offers section to see
what deals we currently have on.
Do you require a
What happens if I need to cancel my booking?
No, we do not require a deposit, just payment on delivery of
the castle. If you wish to pay in advance you can pay by cheque, BACS or PayPal
(fee’s to be paid by customer). Otherwise, please pay us on the day.
Cancellations due to bad weather are free, just please let us know before 08:00 on the morning of the hire. Cancellations within two weeks of booking for all other reasons are subject to a 25% cancellation charge due to the fact that item(s) have been held for you preventing others from booking.
Can I use my inflatable inside or outside?
All of our bouncy castles are suitable for both indoor and outdoor use, however, if your party is taking place between 1st November and 31st March, then we only offer indoor hire services. Please take a look at our venues section for indoor hire ideas.
If you have any further questions please contact us: