Frequently Asked Questions

Is there anything I need to do before booking?
Please measure the garden or find out details regarding your venue, to ensure that the castle will fit. Please bear in mind that castles require a couple of feet extra either way to ensure they fit correctly and do not knock into fences/walls etc.

What areas do you deliver to?
We deliver inflatables all over Norfolk and Suffolk, however, depending on how far you are from our location in Thorpe, St Andrew, Norwich there may be a delivery charge. To find out an exact delivery charge to your area please contact us.

Do you need us to do anything before you deliver the castle?
Please check access to the garden is clear to ensure a swift set up and that the area the bouncy castle will be in is clear of structures such as swings and any other items. Please also ensure there is no animal foul in the area.

How many people can go on a castle at one time?
The appropriate number of people varies from castle to castle, but as a general rule of thumb 15 x 12 castles/17 x 15 slides combos/15 x 11 castles and 12 x 12 castles are suitable for 6-8 children at any one time. Adult castles are of course larger, however, so are the users, so these are also suitable for about 6-8 adults or 8-10 children.

Do you provide rain covers?
All of our castles apart from Castle Domain have shower covers. You will also be provided with a rain sheet, so if it does rain and you decide to switch it off, you then use the cover, so when it goes back up it is ready for use again.

What times do you drop off the castles?
We aim to meet your requirements, so please give us a call to discuss your individual needs.

Do you offer overnight hire?
Yes we do, overnight hire is an additional £20.00 and the castle will be picked up the following morning. When paying the overnight fee you will have the castle until at least 07:00 the following morning and the only reason we would pickup that early is if the castle is out again that day.

Can we book last minute?

Yes, we welcome last minute bookings, however please be aware that many of our castles are booked 4-6 weeks in advance, so to ensure you get your first choice please call as early as possible.

Have you got any special offers?
Yes, we do. Please view our special offers section to see what deals we currently have on.

Do you require a deposit?
No, we do not require a deposit, just payment on delivery of the castle. If you wish to pay in advance you can pay by cheque, BACS or PayPal (fee’s to be paid by customer). Otherwise, please pay us on the day.

What happens if I need to cancel my booking?

Cancellations due to bad weather are free, just please let us know before 08:00 on the morning of the hire. Cancellations within two weeks of booking for all other reasons are subject to a 25% cancellation charge due to the fact that item(s) have been held for you preventing others from booking.

Can I use my inflatable inside or outside?

All of our bouncy castles are suitable for both indoor and outdoor use, however, if your party is taking place between 1st November and 31st March, then we only offer indoor hire services. Please take a look at our venues section for indoor hire ideas.

If you have any further questions please contact us: